Safe Play & Player Wellbeing
At bonus game, we believe that gaming should always be fun, controlled, and within your means. This page outlines the tools, guidelines, and support resources available to every player in the Philippines.
Our Commitment
Responsible gaming means staying in control of how much time and money you spend, and knowing when to step back. Here are the core principles we encourage every player to follow.
Decide on a fixed amount in Philippine pesos that you are comfortable spending before you start any session. Treat this amount as entertainment spending, not as an investment or a way to earn income. Never chase losses by depositing more than your pre-set limit. If you reach your budget for the day, log out and take a break. Keeping a clear spending boundary is the single most effective habit for long-term enjoyment.
It is easy to lose track of time when you are engaged in a game, especially on mobile. Set a timer on your phone before each session and stick to it when it goes off. Regular breaks help you stay sharp and make better decisions. Avoid playing late at night when fatigue can affect your judgement. Balancing gaming with other activities — family, work, hobbies — keeps the experience healthy and enjoyable.
Gaming is a form of entertainment, and it works best when approached with that mindset. If you find yourself playing to escape stress, financial pressure, or personal difficulties, that is a signal to pause and seek support. Winning is never guaranteed, and outcomes are always based on chance. Using gaming as a coping mechanism can quickly turn a hobby into a harmful habit. Keep it light, keep it fun, and know your reasons for playing.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise in yourself. If you identify with any of the following, we strongly encourage you to use our self-exclusion tools or reach out for professional support.
If you recognise two or more of these signs in your own behaviour, please consider taking a break. You can also visit our FAQ page for guidance on how to request a temporary account suspension or permanent self-exclusion.
Player Tools
We provide practical account tools so that every Filipino player can set their own boundaries and play at a pace that suits them.
Set a daily, weekly, or monthly cap on how much you can deposit in Philippine pesos. Once your limit is reached, no further deposits are accepted until the period resets.
Take a short break from your account for 24 hours, 7 days, or 30 days. During this period your account is temporarily suspended and you cannot log in or place any bets.
Request a permanent or long-term self-exclusion if you feel you need a more serious break. Our support team will process your request promptly and ensure your account is fully closed.
Our Philippine-based support team is available around the clock to assist with any responsible gaming request, account query, or referral to professional counselling services.
If you have concerns about your gaming habits or want to learn more about the tools available to you, our FAQ page has detailed answers in plain Philippine English. You can also log in to your account to access your responsible gaming settings directly, or create a free account and explore our platform at your own pace.